Management Assistant
Duration: 12 months NQF Level 05
Entry Level NQF 4 or Matric Credits 316
PURPOSE AND RATIONALE OF THE QUALIFICATION
To provide the learner with the required skills, knowledge, and experience to:
- Perform the tasks related to Management Assistant N6 at Level 5.
- Participate in life-long learning.
- Be successfully employed or self-employed.
- Effectively take part in the in-service training.
A qualified learner will be able to:
- Plan, organise and support department meeting and workshops
- Apply appropriate personal and interpersonal skills to a range of situations to facilitate the smooth relations between internal and external stakeholders according to organisational standards
- Apply basic knowledge of relevant administration governance, policies and procedures to manage resources effectively in the organisation
- Plan, administer and provide support services to a special project within an organisations
- Promote professional documentation by utilising effective and accurate information processing and research skills to enhance the proffessional image of the organisation or industry
When can I start using my qualification?
- On successful completion of the programme, Institute of Market Research will issue with a certificate and the relevant Statement of Results
Knowledge Modules:
- Document management and record-keeping
- Computerised Information Processing
- Resource and procurement management
- Social media and digital literacy
- Office protocol, deportment and etiquette
- Business communication and customer services
- Ready for work standards
- Basic business calculations
- Apply end User Computing
- Business documentation and design
- Meeting administration
- Introductory project management
Practical Skill Modules:
- Create a trip itinerary
- Address protocol requirements
- Determine, acquire and allocate resources for the secretarial unit
- Design and develop complex text documents
- Manage a small project
- Support the recruitment, selection and induction of secretarial staff
- Apply communication and effective customer relationships
- Organise meetings
Work Experience Modules:
- Perform administrative and meeting support functions to support management
- Apply ready for work standards to everyday work activities
- Handle customer and client’s queries and liaison in an office
- Assist in planning and coordinating at least two special events/conferences
- Procure and allocate resources
- Manage a paperless office
