Office Administrator
Duration: 12 months NQF level 05
Entry Level NQF 04 or Matric Credits 445
PURPOSE AND RATIONALE OF THE QUALIFICATION
This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes. Qualified learners will be competent to support management with office and information administration demonstrating a range of administrative and communication skills. They will be able to function in Human Resource, Marketing, Public Relations, or financial departments/unit which will enable them to accomplish tasks professionally and efficiently in the increasingly computerised environment of a business office in accordance with national and international standards in the field.
Qualified learners will be competent to support executive management with:
- Office Administration and record management.
- Communication skills.
- Multicultural customer and client relational skills.
- Resource/facilities management.
- Tender administration
- Skills development administration.
- PR and advocacy and social and digital media.
- Computerised project management skills.
- Staffing and people support administration.
- Fundamental life and work skills.
When can I start using my qualification?
- On successful completion of the programme, Institute Of Market Research will issue with a certificate and the Relevant Statement of Results
Knowledge Modules:
- Effective office administration and management.
- Business communication and customer services.
- Office protocol, deportment and etiquette
- Apply End User Computing
- Social media and digital literacy
- Introductory project management
- Computerised Project Management
- Basic business calculations
- Resource and procurement management
- Tender and procurement processes, and procedures
- Document management and record keeping
- Staffing, and people support
- Principles of the National Qualifications framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration
- Public relations, marketing and advocacy
- Ready for work standards
Practical Skill Modules:
- Communication and effective customer relationships.
- Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation
- Assist in the administration and preparation of the process of tendering of contracts
- Manage meetings
- Payroll processing and pay administration
- Support the recruitment, selection, and induction of staff.
- Classify, identify, register, track and dispose of records and information
- Assist in the administration and preparation of the Workplace Skills Plan (WSP)
- Provide administration support to Marketing/Public Relations division
- Prepare, install and dismantle exhibition elements
- Manage a small project
Work Experience Modules:
- Perform administrative and meeting support functions to support management
- Handle customer and client’s queries and liaison in an office
- Marketing/Public Relations and administrative support
- Assist in planning and coordinating at least two special events/conferences
- Procure and allocate resources
- Solicit tender offers in terms of a set of procedures
- Manage a paperless office
- Supervision, and training of administration staff
- Assist in developing a Workplace Skills Plan according to employee training needs
- Apply ready for work standards to everyday work activities
